San Rafael - Full Time
We want you! knowbly™is looking for an enthusiastic and talented individual with a passion for providing a positive customer experience through the entire customer lifecycle. In your role you will build relationships with existing customers, understanding in depth their company and product goals, and helping them meet those goals through regular contact and proactive responses. The ideal candidate will be responsible for ensuring a positive ROI, product adoption and renewal for each of their customers.
This position will need to work closely and seamlessly with a variety of other teams to ensure customer success. You will manage onboarding of new customers by coordinating handoff from Sales and Account Management; ensuring customer feedback is gathered regularly and provided to Product; troubleshoot customer issues with Support and Engineering, and finding opportunities to upsell by working closely with Account Managers. The Customer Success Manager will create a high touch experience to set the stage for satisfied customers by understanding their needs and be responsible for working cross functionally with all internal teams to ensure client retention and avoid churn.
This lead position will also help us develop process, milestones and metrics for the customer success team and be a mentor for less senior team members. It’s a great opportunity to make this vital role your own and help us build a great customer success team from the ground up.
knowbly™ helps our clients create digital content that engages and inspires more than 10 million learners.
Every day, we're changing and improving the way people learn in a rapidly evolving digital education landscape. We started around a common goal: make the creation of digital learning materials simple, creative, and collaborative. We're driven to make the authoring of interactive and personalized learning experiences easier, which is why our software puts the content creator in control.
We’re designers, teachers, and engineers. Most importantly, we’re creative problem-solvers. We come to work every day excited to tackle new challenges, innovate solutions for our customers, and offer people at all stages of life a better way to learn.
Knowbly Learning Systems, Inc. is an Equal Opportunity Employer.